FAQ

All stock items are sold by the carton with different quantities depending on the item.

The good news is that a lot of out stock products can be purchased as individual samples.

If you live in metropolitan Melbourne, if you can get your order to us by midday,  you should receive delivery the following day (although with Covid we are seeing some delays that are unfortunately out of our control) 

If you live in metropolitan Sydney, Brisbane or Adelaide, you should receive your delivery within 2 days. All other metropolitan areas and regional areas can take up to 10 days.

If you live in Melbourne we would love to invite you into our showroom. We are based at 175 Henty Street, Reservoir. VIC. 

We just ask that you please call to let us know you would like to come by (1300 777 225).

The great news is that we can offer a sample for most of our Ready to Purchase range. You can find out more here Ready to Purchase.

They are wholesale prices. Please contact us if you would like to discuss quantities and prices.

Great news, we’re here to help. If you’re Melbourne based, we offer same day click and collect as long as the produce is in stock. 

If you’re interstate, please call us and we can arrange a quote for StarTrack Premium service.

Minimums vary depending on product as follows:

Paper Bags & Boxes – 1,000

Tote Bags & Garment Bags – 500

Tissue Paper – 5,000 sheets

Bubble Mailers & Satchels – 10,000-20,000 (depending on size)

Plastic Bags – 3,000-5,000 (depending on size)

Ribbon – 3,000 metres

Please call us to discuss your quantity needs and we’ll see what’s possible. (1300 777 225)

With customised packaging the lead time is 8-14 weeks, depending on the product and quantity you order and the time of year. 

Sometimes there are factors are unfortunately out of our control such as Covid lockdowns or freight and port issues that may extend delivery times. 

If you need a product urgently, consider our Ready to Purchase range

Absolutely, we love showing off our customers products, we have a gallery full of examples to share with you here. View our customised products.

We understand sometimes you need something urgently. The production time for customised products is approximately 30-45 days. We can send a portion of your order by courier rather than sea freight to speed up delivery, however if you need customised product sooner, please contact us to discuss options relating to printing on our various stock products.

The great news is that we can offer a sample for most of our Ready to Purchase range which will give you a sense of quality and finish. You can find out more here. View our Sample Products.

The great news is that we can offer a sample for most of our Ready to Purchase range which will give you a sense of quality and finish. You can find out more here. View our Sample Products.

Absolutely, you are welcome to buy as many samples as you need.

We know sometimes it’s hard to choose the right product and it helps to see a sample so you can see the colour and finish in person and feel the quality too.

You don’t need to come in, but you are always welcome to if you want to discuss your specific needs, feel and see our range or if you just prefer to do things fact-to-face.

However our Ready to Purchase range is set up for you to able to purchase immediately online if that suits you better.

For Ready to Purchase items stock items, they are sold by the carton with different quantities depending on the item.

The good news is that a lot of out stock products can be purchased as individual samples too.

For our Customised Packaging, minimums vary depending on product as follows:
Paper Bags & Boxes – 1,000
Tote Bags & Garment Bags – 500
Tissue Paper – 5,000 sheets
Bubble Mailers & Satchels – 10,000-20,000 (depending on size)
Plastic Bags – 3,000-5,000 (depending on size)
Ribbon – 3,000 metres

Please call us to discuss your quantity needs and we’ll see what’s possible. (1300 777 225)

Minimum order quantity.

Yes, please contact us either by calling or emailing to arrange a time. We’re always here to help you work out the best product and quantity to suit your needs.

Our products are delivered from Melbourne, Australia. If you want to Click and Collect your items, we are located at 175 Henty Street, Reservoir. VIC.  Please contact us for this option.

Absolutely, you are welcome to Click and Collect your items, we are located at 175 Henty Street, Reservoir. VIC. Please contact us for this option.

If you live in metropolitan Melbourne, if you can get your order to us by midday, you should receive delivery the following day (although with Covid we are seeing some delays that are unfortunately out of our control)

If you live in metropolitan Sydney, Brisbane or Adelaide, you should receive your delivery within 2 days. All other metropolitan areas and regional areas can take up to 10 days.

We love that you care about the environment as much as we do. We offer a range of products that are more sustainable and you can find which ones they are by looking for the green leaf (image of leaf).

All our sustainable packaging is made from responsibly sourced raw materials. All adhesives are water soluble and environmentally friendly. All eco bags are made from paper containing 50% post-consumer waste content.
Look for our new paper rope handles being rolled out throughout our kraft sustainable range.